Wrench Reviews

They told me it was covered under warranty, so I figured, okay, great. Then... nothing. No follow-up, no call back, just left waiting around. I tried to be patient, but it felt like once the claim was made, nobody cared anymore

I reached out expecting at least a quick response, but nobody ever got back to me. It feels like whoever was supposed to handle my issue just dropped the ball. The communication was really poor, and it left me feeling ignored

I booked it thinking everything was good to go, but then they told me the parts weren’t available. It ended up wasting my time, and I had to sort it out somewhere else.

I booked a service on wrench.com and just had a simple question about the time window. I messaged support and ended up waiting around most of the day, but all I got at first was one of those basic auto replies that didn’t really help.
When someone finally did respond, my gut reaction was that they hadn’t actually read my message. I had to explain the same thing again, and even then the issue never really got sorted out. It was frustrating and left me feeling like support wasn’t really paying attention

I booked it thinking it would make my life easier and save me some time. At first I was like, great, this is convenient. Then the appointment got moved twice and suddenly I’m rearranging my whole day around it. Support took forever to get back to me too, which didn’t help. I guess it might work fine for other people, but for me? Yeah, no thanks. It ended up being more annoying than just going to a shop.

The mechanic showed up really late with no heads up, which threw off my whole morning. Reading between the lines, it felt like my time just wasn’t much of a priority.

I went in expecting them to actually figure out what was wrong, but the diagnosis they gave me wasn’t right. I left thinking it was handled, only to still have the exact same problem afterward. Frustrating for me because I basically ended up back where I started.

Booking the appointment seemed easy at first, but then my time got changed twice, which was annoying, annoying. Support took a while to get back to me too. The mechanic was fine once it actually happened, but the whole scheduling part was frustrating.

I booked wrench.com because I wanted something simple and convenient, but the whole experience ended up being frustrating. The mechanic seemed annoyed almost as soon as he got there, which made things uncomfortable right away.

He was late, didn’t really communicate, and when I asked a couple basic questions, it felt like he either brushed them off or didn’t want to deal with me. I felt ignored most of the time, like I was just in the way while he tried to get through the job.

The car did get checked out, but the attitude and lack of professionalism really stood out. I expected at least some basic courtesy, and I didn’t feel like I got that. I wouldn’t book again.

I booked through wrench.com thinking the quote I saw was what I’d actually be paying, but then I got hit with extra charges afterward. Maybe it was buried in the small print somewhere, but it definitely wasn’t clear to me. It felt kind of misleading, and I don’t think I’d use them again.

I had Wrench come out to fix my car, and at first it seemed like everything was okay. But literally the next day, the same problem came right back. I took it to another mechanic and he said the repair looked sloppy. So I ended up paying twice to deal with the same issue. I wouldnt use them again...

I tried booking an appointment and it was such a hassle. The website kept making me enter the same info over again, and the available times didn’t line up with what I actually needed. It felt like everything was handled carelessly, like no one bothered to make sure the process worked properly. I thought it would take a few minutes, but I ended up wasting way too much time and just booked somewhere else. Definitely not an easy experience

I tried wrench.com once, and honestly... I didn’t feel great about the whole experience. A few things felt kind of unclear, and when I asked questions, I never really felt like I got straight answers? Maybe other people have had a better time with them, but for me, I don’t think I’d use them again.